About me

What makes us different

Warsaw has no shortage of veterinary practices. What sets Hau-Miau apart rarely comes down to one single thing — it's the sum of many small, consistently repeated decisions: how we schedule appointments, how we talk to a frightened animal, what we use to disinfect our treatment rooms. Below are the five things our patients' owners mention most often when we ask why they keep coming back. None of it is a flashy slogan — it's a set of concrete habits you can notice from the very first phone call.

• Time for every patient. We schedule visits so that a vet never has to rush from one room to the next. If an examination, a conversation, or calming down a frightened animal takes longer than a standard slot, that's exactly how much time it gets — without anyone feeling rushed, watched by the clock, or like just another box to tick.
• An unhurried, low-stress approach. We give animals time to get used to the room, we work in a calm voice and at a calm pace, and we adapt the visit to the patient's temperament instead of forcing things. It takes more patience than a quick, standard visit, but in our experience it simply pays off — for the animal and for the owner alike.
• Eco-friendly nano-silver disinfection. For everyday hygiene we use nano-silver–based products — effective against microbes, yet gentler on animals, our team, and the environment than many traditional disinfectants. It's an approach we choose consistently wherever we can, precisely because of the wellbeing of our patients and the people who work here.
• Modern diagnostic equipment. We continually invest in our practice's equipment so that diagnostics are faster, more accurate, and less stressful for the patient — so you can get an answer to the question that matters most: what's wrong with your animal, and what can be done about it.
• An experienced, full team of specialists. Our practice was built from the ground up by DVM Katarzyna Trojanowska, who has been treating dogs and cats professionally for more than 30 years. Today she's joined by a full team of specialists, so our patients benefit from care that draws on experience across different fields of veterinary medicine, and more complex cases can be discussed among several vets.

None of these things is remarkable on its own. Together, they add up to a place where both the animal and the owner can genuinely relax — and in our view, that's worth more than any single impressive-sounding procedure.

What to expect on your first visit

A first visit to a new place can be stressful — for the animal and for the owner alike. We want you to feel informed and looked after from the moment you walk in, and we want your pet to have a chance to get used to the new surroundings at its own pace, before anyone even touches it. The same principle applies whether it's a puppy's very first visit anywhere, or an adult cat's first visit with us after being treated elsewhere before.

Before we move on to the examination, we take a moment to talk: we ask about the animal's medical history, the reason for the visit, its lifestyle and diet, and any symptoms that concern you. That conversation matters to us just as much as the physical exam — a good history often gets us to the root of a problem faster and helps us avoid repeating tests that aren't needed. No question is too small or too obvious — if something is worrying you, please raise it right at the start of the visit rather than waiting until the end.

If your dog or cat is anxious, we don't force contact. We give it time to sniff around the room, we sit down low instead of leaning over the table, and we use treats and short breaks if that helps. Animals pick up on hurry and tension very quickly, so we try to make sure our whole team works calmly, quietly, and predictably — even when another patient is already waiting. Sometimes that means an exam takes a little longer than scheduled, and we consider that time well spent, not a delay.

After the exam, you always leave with a clear summary: what we found, what the next steps are, and what to expect over the coming days. If further tests, a specialist consultation, or a change to existing treatment is needed, we explain what it involves and why we're recommending it, so the decision about what happens next is made together with you, not handed down. If new questions come up once you're back home, you can always call the clinic and ask, rather than guessing or searching for answers on your own.

By the end of a first visit, you usually know not just "what's next," but also what to expect at the following check-up — which means every subsequent visit to Hau-Miau tends to be a little easier, for your pet and for you.

Our values and standards of care

A few principles guide us regardless of whether a visit is a puppy's first vaccination or an older cat in the middle of long-term treatment. These aren't slogans on a waiting-room wall — they're the standards we return to whenever a harder decision needs to be made.

• The animal comes first. We make diagnostic and treatment decisions with the patient's welfare in mind, not the pace of the schedule. If something needs extra time or an extra conversation, that time is found.
• Honest, clear communication. We avoid jargon that only makes sense with a veterinary degree. We explain every recommendation so you know exactly what to do at home, how, and why — and if anything is unclear, we'd rather you ask again than nod along in silence.
• Hygiene and safety. Eco-friendly nano-silver disinfection is part of a broader approach to hygiene in our treatment rooms — we want every visit to be safe both for patients and for the people who work with us, day after day.
• An individual approach. Every patient has a different temperament, history, and needs, so we avoid one-size-fits-all routines and try to fit the visit to the animal, not the other way round.
• Continuity of care. Wherever possible, we try to make sure the same patient stays under the care of vets who already know it — that makes it far easier to track changes in health over months and years, and to notice sooner when something is off.

These values don't change depending on the time of day or how many people are waiting in reception — and that, we think, is the real test of whether a standard of care is genuine or just something written down. If you ever feel that isn't the case, please tell us — we take that kind of feedback seriously and act on it.

Location and opening hours

Hau-Miau is located at ul. Siemieńskiego 23 in Warsaw's Ochota district. It's a convenient location both for people living nearby and for those travelling from other parts of Warsaw — the easiest way to plan your route is to enter our address into your favourite navigation app. If you're driving, as in many of the city's more densely built-up areas, it's worth allowing a little extra time to find parking nearby.

We've planned our opening hours to fit around both your working day and your pet's needs:

On Mondays we're open from early morning until evening, which makes it easy to book a visit either before or after work. From Tuesday to Friday we see patients in two blocks — morning, and from late afternoon into the evening — so a visit works whether you prefer a morning or an evening slot; the midday break also gives our vets a chance to discuss more complex cases together. On Saturdays and Sundays, the clinic is open in the morning, which helps when the week has been too busy to find a free moment. We chose this schedule deliberately, to make visits easier for people who work standard office hours.

Hours may vary on public holidays — if in doubt, it's best to check by phone before your visit. If you're not sure whether a particular time will work, the simplest thing is to call: +48 22 823 35 63.

Frequently asked questions