Range of Services

Our approach — unhurried, stress-free visits

Animals cannot tell us what hurts or why they are afraid — which is exactly why we need to have time for them. At our clinic, every visit runs at the pace the patient needs, not the clock. Before the vet reaches for a stethoscope or thermometer, they observe how the dog or cat reacts to the new surroundings, let it settle in, and only then move on to the examination. Sometimes that means a few extra minutes of calm conversation with the owner; sometimes it means pausing part of the exam until the animal relaxes. We believe that this patience — not haste — is what allows us to notice more and arrive at a more accurate diagnosis.

Our motto — we have time for everyone who has time for their animals — is not just a line on a website. It shapes real organisational choices: longer appointment slots, flexible opening hours (on Mondays we see patients until 22:00, and from Tuesday to Friday we're also open in the evening, from 16:30), and a genuine willingness to listen to every concern an owner brings, even ones that go beyond the "typical" questions. For many owners, simply being able to come in after work or on a weekend, without rushing and without feeling like they're taking up someone else's time, is already a relief.

The animal's own comfort matters just as much. Gentle handling, careful restraint, breaks during the examination, and — for more anxious patients — a conversation about how to make the next visit easier. Stress during a vet visit is natural, but it's our job to do everything we reasonably can to reduce it, for the animal's sake and for its owner's peace of mind.

We put just as much weight on talking things through with the owner. We try to explain every decision in plain language — what a given test is, why we're doing it, and what to expect from it — rather than relying only on technical terminology. That makes it easier to reach a shared, informed decision about what happens next, and it keeps the visit itself from becoming a source of uncertainty for the animal or its owner.

Modern diagnostics under one roof

One of the things our patients value most is that they don't have to search for specialists in other parts of the city. Ultrasound (USG), X-ray (RTG), laboratory tests, cardiology, ophthalmology, dentistry, and nutrition — all available in one place, delivered by a team that knows the animal's history and can consult each other's findings in real time. That saves time, but more importantly, it keeps care consistent: an ultrasound finding can point straight to a cardiology follow-up, and bloodwork results can reshape a nutrition plan.

• Ultrasound (USG). Ultrasound imaging assesses the structure of internal organs — the liver, kidneys, spleen, bladder, or reproductive system — without any surgery involved. It's painless and non-invasive, which makes it well suited both to routine preventive care in older animals and to investigating worrying symptoms such as loss of appetite, vomiting, or abdominal pain.
• X-ray (RTG). An X-ray is often the first step in diagnosing lameness, a suspected fracture, a persistent cough, or an injury after an accident. Because our equipment is digital, the image is available right after the scan, which helps us plan the next steps sooner.
• Laboratory tests. Blood and urine analysis gives us a picture of how internal organs are functioning, helps detect inflammation, hormonal or electrolyte imbalances, and underpins many treatment decisions — from choosing medication to clearing a patient for a procedure under anaesthesia. Regular lab work is also one of the pillars of preventive care, especially for older animals and ahead of a planned procedure.
• Cardiology. A cardiology consultation includes a detailed history, a clinical exam (listening to the heart, checking pulse and mucous membranes) and, when needed, further diagnostics such as an ECG or echocardiography. This matters especially for breeds prone to heart disease and for older animals.
• Ophthalmology. An eye examination assesses things like tear film quality, intraocular pressure, the clarity of the cornea and lens, and eyelid structure. It helps diagnose conditions such as conjunctivitis, corneal ulcers, cataracts, or eyelid defects, which can otherwise become a source of chronic discomfort.
• Dentistry. Periodontal disease is one of the more common, and easily overlooked, health issues in dogs and cats. Our dental care covers treatment of gum disease, periodontal procedures, and — when necessary — tooth extractions.
• Nutrition (dietetics). A nutrition consultation starts with a detailed dietary history and a body condition assessment, and ends with an individual feeding plan. Nutritional support helps manage chronic disease, supports recovery after procedures, and helps maintain a healthy body weight throughout an animal's life.

Diagnostics, though, is only the starting point. If the results point to the need for a procedure — a planned one, such as removing a skin growth, or an urgent one, such as treating the aftermath of an accident — we carry out surgery in the same clinic, following the same safety standards and individualised approach described later in this guide.

How a visit works, step by step

We know that not knowing what to expect can be just as stressful for owners as the reason for the visit itself. Here's what a typical appointment with our team looks like.

1. Book by phone. Call +48 22 823 35 63, briefly describe the reason for the visit, and we'll agree on a convenient time together. If you already know a specific test will be needed (an ultrasound or a cardiology consultation, for example), it helps to mention it — it lets us plan the appointment better.
2. Prepare at home. Cats and smaller pets travel best in a secure carrier; dogs should come on a leash, ideally with a harness. If your pet has been treated before, bring their health record, any test results, and a list of current medications.
3. Check-in and a short interview. On arrival, we confirm the patient's details and ask about the reason for the visit and any observations that might help the vet — when symptoms started, and whether diet, appetite, or activity levels have changed.
4. Clinical examination. The vet carries out a thorough physical exam, listens carefully to what the owner reports, and decides on that basis whether further diagnostics are needed.
5. On-site diagnostics, if needed. Because ultrasound, X-ray, and laboratory testing are all done in the same clinic, we can often discuss the results during that same visit.
6. Discussing results and next steps. The vet explains what the results mean, proposes next steps, and answers your questions. When useful, you'll receive written recommendations — for treatment, diet, or medication dosing, for example.
7. Follow-up visits. In many cases — especially with chronic conditions, after procedures, or during nutritional treatment — we schedule a follow-up to check progress and adjust the plan if needed.

Safety & hygiene

We treat patient safety — both in terms of hygiene and anaesthesia — as a foundation of veterinary care, not an add-on.

For everyday disinfection of exam rooms, procedure tables, and shared surfaces, we use a nano-silver-based system instead of harsh chemical disinfectants. That choice matters most for animals with allergies or sensitive skin, and for our youngest and oldest patients, for whom exposure to strong chemicals could be an added burden. Eco-friendly disinfection also means a less sharp, less irritating smell in the waiting room and exam rooms — which in practice makes for a calmer environment for noses far more sensitive than ours. We apply this consistently throughout the clinic, not only in procedure rooms but also in the waiting room and other areas every patient passes through.

The second pillar of safety is our approach to anaesthesia. Every procedure requiring general anaesthesia is preceded by a health assessment tailored to the animal's age, weight, breed, and any existing conditions. The anaesthetic protocol is chosen individually, and throughout the procedure we monitor the patient's vital signs, alongside appropriate pain management (analgesia) before, during, and after the procedure. After waking up, the animal stays under observation until it is safe for them to go home.

Frequently asked questions